Policies

Event Day Items

Should situations prohibit placement of your order according to the previous deadlines, there is a selection of menu items available on event day. In the suite, you will find a menu with these items. To order during the event, please speak with your suite attendant. All food or beverage ordered during an event by anyone other than the event’s designated host or the suite administrator will require payment by credit card or cash.

Cancellations

You may cancel your suite food and beverage orders without charge by contacting the RS3 Suite Supervisor at least 24 hours before the gates open for the event. Orders cancelled with less than 24 hours notice may be subject to full charges.

Delivery

Food and beverage orders are delivered to your suite just before the gates open and will be available when you arrive. In order to maintain quality and safety of food items, hot/cold food items will be pulled after 2 hours of setup. Snacks and beverages will be allowed to remain in room throughout the duration of the game. Per your request, food can be delivered at a later time than gate opening.

Billing

Payment options include cash or credit card. Prepayments or credit cards on file can be arranged by contacting our suite supervisor at 512.238.2268.

Service

An experienced suite attendant will service your suite. This attendant can ensure your food order is complete and assist with any event day orders or special requests. Should you require a dedicated attendant who will assist only your suite, one may be requested. We do request a minimum of seven days notice and cannot guarantee a particular attendant.

Alcohol

In accordance with Texas Law, RS3 is the only licensed permit holder authorized to possess, sell, deliver or serve beer, wine or spirituous liquors at the Dell Diamond. Alcoholic beverages may only be obtained from RS3 and may not be brought in or removed from the suites area. Any items found on the premises not supplied by RS3 will be confiscated and destroyed.

Alcoholic beverage service will end during the 7th inning stretch. Alcohol service guidelines for special events will be determined on an event-by-event basis by the Round Rock Express Suites Manager. It is the responsibility of the suite holder to ensure that no minors or intoxicated persons consume alcoholic beverages in their suite. RS3 and the Round Rock Express Staff reserve the right to check for proper identification and refuse or terminate service at any time.

From time to time, The Dell Diamond will host an event that prohibits the sale and consumption of alcoholic beverages. During these events, all suite guests must conform to this requirement.



Ryan Sanders Sports Services
3400 E. Palm Valley Blvd
Round Rock, TX 78665
512.238.2268